Order Cancellation Policy

We understand that unforeseen circumstances can sometimes arise, leading to the need for an order cancellation. To ensure transparency and fairness, we have outlined our order cancellation policy, which applies to both customer-initiated cancellations and situations where the store may need to cancel an order.

Order Cancellation Guidelines

 1. Cancellation by Customer

• Orders can be canceled within 24 hours of placing the order without any penalty.
• After 24 hours, cancellations may not be guaranteed as the order may already be processed for shipping.

 2. Cancellation by Our Store

• We reserve the right to cancel an order under the following circumstances:
• Product Out of Stock: If the ordered product becomes unavailable or is out of stock.
• Payment Issues: If there are issues with payment authorization or verification.
• Incorrect Shipping Information: If the provided shipping address is incomplete or incorrect.
• Fraudulent Transactions: If the order appears to be fraudulent or suspicious.
• Force Majeure: Due to events beyond our control, such as natural disasters, pandemics, or other unforeseen circumstances.

Refund Process

• For canceled orders, refunds (if applicable) will be processed within 5-7 business days to the original payment method.
• If a refund is delayed beyond the stated time, please contact us for assistance.

How to Request a Cancellation

To cancel your order, please contact our customer support team as soon as possible via:

• Email: contact@ustrove.com

Please provide your order number and reason for cancellation when reaching out.

We appreciate your understanding and cooperation. For any queries, feel free to get in touch with us!